09b's Privacy Policy

Personally Identifiable Information

When you open an account at 09b, deposit or withdraw funds, or contact our support team, we may collect the following information:

• Full name, date of birth, and gender
• Email address and contact details
• National ID or passport number (for KYC verification)
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers
• Address and location-related information

Automatically Collected Information

When you use our platform, certain information is automatically collected through technical means:

• IP address and device type
• Browser type and version
• Session duration and gaming activity logs
• Information obtained from cookies and similar tracking technologies
• Transaction history and balance change records

Service Operation and Improvement

09b uses your information for the following legitimate purposes:

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions
• Completing the KYC (Know Your Customer) verification process
• Providing bonuses, promotions, and VIP benefits
• Preventing fraud, money laundering, and other illegal activities
• Resolving technical issues on the platform and improving performance
• Meeting legal obligations

Communication and Support

We use your email address to send account-related notifications, transaction confirmations, security alerts, and customer service communications. If you wish to opt out of marketing communications, please contact our support team via live chat.

Responsible Gaming Monitoring

By analyzing your gaming behavior, we can identify potentially problematic patterns and provide assistance when needed. This is part of our responsible gaming policy.

Security Measures

09b uses industry-standard technology to protect your personal and financial information:

• SSL encryption — securing all data transfers
• Two-Factor Authentication support
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Encrypted database storage

Retention Period

We retain your information for as long as your account is active and for as long as required to meet legal obligations. Even after account closure, certain information may be kept for a defined period for regulatory requirements and fraud prevention purposes.

Circumstances for Disclosure

09b does not sell or rent your personal information. However, limited disclosure may occur in the following cases:

• Payment processors (such as bKash, Nagad, Rocket, Upay) — only the information necessary to complete transactions
• Identity verification and KYC service providers
• Law enforcement agencies or regulatory authorities — in accordance with legal orders or regulations
• Fraud prevention and security services
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) — only gameplay-related information, subject to contractual confidentiality terms

International Data Transfers

In some cases, your information may be processed on servers outside Bangladesh. In such cases, we ensure that the transferred data is covered by appropriate security measures and that applicable international data protection standards are followed.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 09b uses cookies for the following purposes:

• Keeping your login session active and ensuring security
• Remembering your preferences and language settings
• Analyzing and improving platform performance
• Assisting in fraud detection and prevention

Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work correctly. Session cookies are automatically deleted when the browser is closed, while persistent cookies are stored until their set expiry date.

Age Verification Policy

09b strictly prohibits use of the platform by anyone under the age of 21. We do not intentionally collect any personal information from minors. Age verification is mandatory at account registration and age is confirmed during the KYC process.

If we become aware that a minor has accidentally opened an account, we will immediately close that account and delete all associated information.

Notice of Changes

09b may update this privacy policy from time to time. If any significant changes are made, we will notify you at your registered email address or via a notice on the platform. Continued use of the platform after an updated policy is published will be considered acceptance of the new policy.

We recommend that you visit this page regularly and stay informed about the latest version of the policy.