🛡️ Safe Gaming Policy

09b's Responsible Gaming — In Your Control

Let gaming be a source of enjoyment, not anxiety. At 09b we help you play safely and responsibly — with deposit limits, time-outs and self-exclusion options.

What is responsible gaming and why does it matter?

09b believes gaming is a form of entertainment — not a guaranteed way to earn money. Responsible gaming means staying aware of your limits on time and money, and not placing gaming above other responsibilities in your life.

Important Notice

All services at 09b are available to users aged 21 and above only. Opening an account for minors is strictly prohibited. Gaming is a recreational activity — it should never be considered a reliable source of income. If you experience any difficulties, contact our 24/7 support team.

Our protection tools — at your fingertips

09b provides several effective tools that help you stay in full control of your gaming experience.

Deposit Limits

Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately, and a 7-day waiting period applies if you want to increase it.

Time-Out

If you feel you need a break, temporarily close your account for 24 hours to 30 days. You will not be able to log in during this period, but your account will reactivate automatically when the break ends.

Self-Exclusion

If you have a long-term problem, close your account for 6 months or permanently. No marketing messages will be sent during self-exclusion and any attempt to open a new account will be declined.

Loss Limits

Decide in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, placing new bets will be stopped automatically.

Gaming Time Tracker

See how much time you are spending on games. You will receive a warning after a continuous set period, encouraging you to take a break.

24/7 Support

Our Bengali-language support team is always here for any concerns you have about gaming. Talk to us directly on live chat — no judgment, just help.

Recognise the signs of problematic gaming

When gaming shifts from entertainment to addiction, certain clear signs appear. If the following situations are happening in your life, it is time to seek help.

  • Spending beyond your budget and playing with borrowed money
  • Feeling a repeated urge to return and chase your losses
  • Hiding your gaming habits from family or friends
  • Feeling restless or irritable when you are not playing
  • Neglecting work, studies or social responsibilities
  • Repeatedly failing in attempts to stop gaming
  • Seeing gaming as the only way to relieve stress

Ask yourself

Ask yourself the following questions and answer them honestly:

  • Am I spending more time or money than I planned?
  • Is gaming affecting my sleep, eating or work?
  • Am I constantly increasing my bets in the hope of winning?
  • Has my family expressed concern about my gaming?
  • Is gaming adding to my anxiety rather than giving me peace of mind?

If you answer "yes" to more than two questions, speak with our support team today.

Set your own limits — step by step

You can easily manage your gaming limits from your 09b account settings. Follow the steps below.

01

Log in to your account

Enter your username and password on the 09b Login page and go to the "Account Settings" menu.

02

Open the "Responsible Gaming" section

In the Settings menu, select the "Responsible Gaming" option.

03

Choose the limit that suits you

Deposit limit, loss limit, time-out or self-exclusion — choose according to your needs.

04

Set the amount and duration

Specify your daily, weekly or monthly limit and the time period clearly.

05

Confirm and save

Once you confirm, the limit will take effect immediately. A confirmation message will be sent to your email.

06

Get support if you need it

For any issue, the support team is available on 24/7 live chat to help you — in Bengali.

21+

For users aged 21 and above only

Age verification and minor protection

To open an account at 09b you must be at least 21 years old. Age is verified at registration and additional identity documents may be requested if needed. If any player opens an account using false information and this is detected, the account will be cancelled and all funds will be confiscated.

If you have young children or teenagers in your household, you are encouraged to use parental control software on your devices. Never share your account login details with other members of your family. Keep devices out of the reach of children and always log out at the end of a session.

09b never markets its products or services to minors. Our advertising policy is clearly directed at audiences aged 21 and above.

Get help — you are not alone

Acknowledging a problem and asking for help is the first step of courage. 09b is always here for you.

Live Chat Support

Talk directly to our Bengali-language support team at any time. Active 7 days a week, 24 hours a day.

Email Support

Write to us by email to get in touch confidentially. We aim to respond promptly.
[email protected]

Self-Exclusion Request

If you want a permanent or long-term self-exclusion, let the support team know. Your request will be processed promptly.

Responsible Gaming FAQ

Find answers to common questions about responsible gaming here.

Lowering a deposit limit takes effect immediately. However, if you want to increase a limit, a waiting period of at least 7 days applies after making the request. This rule is intentional — to protect you from raising your limit on impulse and facing harm as a result. To change your settings, log in and go to Account Settings.

Yes. At the time you submit your self-exclusion request, any funds remaining in your account will be available for withdrawal. The minimum withdrawal amount is ৳1,000 and the process is usually completed within 15 minutes to 2 hours. Your account will be closed after the withdrawal.

A time-out is a temporary measure — your account is closed for 24 hours to 30 days and reactivates automatically once the set period ends. Self-exclusion is a long-term decision — your account can be closed for 6 months or permanently. Reactivating your account during a self-exclusion period is not straightforward.

09b does not share account information directly with third parties, but family members can contact our support team. We will provide them with information and guidance on responsible gaming. Encourage the person involved to speak with the support team directly.

For a time-out, your account will reactivate automatically once the set period ends. For self-exclusion, you will need to contact the support team at the end of the designated period and complete an assessment process. We want to make sure you are genuinely ready to play again.

09b verifies age at registration and may request identity documents when needed. Additional verification is carried out on suspicious accounts. However, for the best protection, the role of parents and guardians in the family is equally important — use parental control software on your devices and do not share your account details.

Enjoy the 09b gaming experience safely

Play responsibly and have fun. Games, sports or casino — everything is in your control.

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